Learn About Our Commitment to Care 

Our Story The Journey to Five-Star Care

At Tender Mercy Care, our foundation is built upon the pillars of sacrifice, hard work, and resilience. Our story began with a simple yet profound realisation: the stark difference between standard care and truly exceptional care. This epiphany led us to establish a five-star care service that not only meets but exceeds the highest expectations.
Excellence as Our Benchmark
We set out to redefine care, aiming to provide a level of service that goes beyond 'good enough'. Our commitment is to deliver five-star care to every individual who walks through our doors. We believe in going the extra mile, ensuring that both our team members and clients experience the pinnacle of care.
Rooted in Christian Values
Our identity is deeply intertwined with our Christian heritage. Compassion, justice, respect, and honour are not just values we admire but are the very essence of our being. They guide us in extending genuine love to all, a love that is abundant and unreserved. We stand as vessels of these enduring principles, sharing them freely with our community.
Tender Mercy Care
Our Mission:  Love and Care in Action
The heart of our mission is a commitment to making you feel loved and cared for in a safe, prompt, and timely manner. We exist to alleviate the burdens of those we serve, to be a comforting presence in times of need. By listening attentively and understanding your unique needs and goals, we tailor our care to ensure quality and improvement at every step.
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Tender Mercy Care
Our Vision
To provide such genuine care that every person feels valued, supported, and loved.
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Location- Ballarat
Phone: 0424 177 179
Location-Bendigo
Phone: 0455 527 919
Email: [email protected]
Office Hours: Monday - Friday: 9am - 5pm
Service Hours: 24/7
Acknowledgment of Country
We acknowledge the Wadawurrung and the Dja Dja wurrung people, the traditional custodians of the land where we base ourselves, along with those who steward all the lands upon which we gather. God created these lands, the mountains, rivers and trees, and He has entrusted their care to the traditional custodians. We commit to and pray that we will show respect to elders past and present, that we will learn from them with humility and walk softly and gently on these lands.
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