Supportive Care in Bendigo and Ballarat

Our Services Tender Mercy Care

At Tender Mercy Care, we believe in providing services that support, empower and uplift. Our range of care options is designed with the utmost respect for the individuals we serve, ensuring that each person’s unique needs and preferences are at the forefront of our personalised care plans
Services

Personal Care: 

Customised Daily Living Support
Our personal care services are tailored to meet your unique daily living goals. We understand each individual's needs, providing care that ensures your health and safety comes first. Our team is trained to assist with dignity and respect, helping you maintain your independence. 
Personal hygiene and grooming:
Our caregivers prioritize your comfort and cleanliness, offering assistance with tasks like bathing, grooming, and oral care, ensuring you feel refreshed and confident each day.
Dressing and personal appearance:
With a keen eye for detail and sensitivity to your preferences, we support you in dressing comfortably and maintaining a tidy appearance, fostering a sense of dignity and self-esteem.
Mobility assistance:
Whether you need help moving around your home or getting in and out of bed, our team is there to lend a hand, promoting safety and ease of movement to enhance your daily activities.
Medication reminders:
We understand the importance of adhering to medication schedules for your health and wellbeing. Our caregivers provide gentle reminders and assistance with medication management, ensuring you stay on track with your prescribed regimen.
Services

Community Access: 

Enriching Social and Recreational Engagement
We facilitate access to community activities, supporting you in both group and individual settings. Our services are designed to cater to your interests, helping you stay connected and engaged with the activities you love.
Group outings and social events: 
Join us for enriching group excursions and social gatherings, where you can connect with others, build friendships, and participate in enjoyable activities that foster a sense of community and belonging.
One-on-one community participation:
Receive personalized support for individual outings tailored to your preferences and needs, ensuring you have the freedom to explore your community at your own pace with the assistance you require.
Hobby and interest-based activities:
Engage in activities that align with your passions and interests, whether it's art classes, gardening clubs, or sports events, providing opportunities for personal growth, skill development, and enjoyment.
Cultural and educational excursions:
Immerse yourself in enriching cultural experiences and educational opportunities, from museum visits and historical tours to workshops and seminars, broadening your horizons and stimulating your mind in a supportive and inclusive environment.
Services

Support Services for Daily Living:

Short-Term Accommodation and Support and In-Home Daily Assistance
Whether you require assistance with job search, career counseling, skill development, or access to essential equipment and services for maintaining a comfortable home environment, our dedicated team is here to support you every step of the way. With a focus on personalized care and tailored solutions, we strive to promote independence, well-being, and a sense of belonging within our community.
Daily Living & Life Skills Development:
We assist with activities that increase your ability to live autonomously. Our focus is on developing skills that enable you to manage your daily life with confidence. including Financial management, Personal decision-making,  Public transport navigation.
Supported Independent Living (SIL):
Our SIL services are designed to support you with daily tasks, promoting independence within your home environment. We provide the necessary assistance to enhance your quality of life including Personal care support, and Household task assistance.
Group Activities: Community Engagement and Fun
Our group activities are all about connecting with others and enjoying life. We support a variety of programs that cater to different interests and abilities including creative arts and crafts, music and movement.
Home Maintenance Services:
If household chores become overwhelming, our cleaning and household services can provide relief. Our professional team members are ready to take care of your home environment. Tasks including Routine cleaning tasks, Laundry and ironing, Home organisation.
Services

Support Coordination: 

Support coordination helps you to make the best use of your supports inplan.
Support coordination is a capacity building support which helps you to:
Connect you with NDIS providers, community, mainstream and
other government services.
Understand and use you NDIS plan to pursue your goals.
Build your confidence and skills to use and coordinate your supports.
Aged Care Services

Care Management

We will...

• Regularly assess the person’s needs, goals and preferences.
• Prepare and review their Home Care Agreement – including their individualised budget.
• Prepare and review their care plan.
• Ensure their care and services align with other supports.
• Partner with the care recipient and their families or carers about their care.
• Ensure their care and services are culturally safe.
• Identify and address risks to their safety, health and well-being.

Reach Out for Personalised Care

Discover the difference of Tender Mercy Care. Contact us to discuss how our services can be tailored to your unique situation, and let us be a part of your support system, every step of the way.
Ballarat Services
Phone: 1300 453 787 (Option 1)

Bendigo Services 
Phone: 1300 453 787 (Option 2)

Email: [email protected] 
Office Hours: Monday - Friday: 9am - 5pm
Service Hours: 24/7

Head Office
706 Sturt Street
Ballarat Central 
VIC 3350


Acknowledgment of Country
We acknowledge the Wadawurrung and the Dja Dja wurrung people, the traditional custodians of the land where we base ourselves, along with those who steward all the lands upon which we gather. God created these lands, the mountains, rivers and trees, and He has entrusted their care to the traditional custodians. We commit to and pray that we will show respect to elders past and present, that we will learn from them with humility and walk softly and gently on these lands.
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